KEY PERFORMANCE INDICATORS IN THE PROCUREMENT SECTOR
Keywords:
KPI, BCS model for measurement, procurement sector
Abstract
The paper provides an overview of the literature in the field of key performance indicators in organizations and the best-known models for their measurement. The current state of indicators in the procurement sector at the observed company was analyzed, deficiencies were noted and further suggestions were made for improving the indicator system.
References
[1] Hronec, Steven M. (1993). VitalSigns: UsingQuality, Time andCostPerformanceMeasurement to ChartYourCompany's Future. NewYork: AmericanManagementAssociation
[2] Pritchard, R. D., Roth, P. L., Jones, S. D. &Roth, P.G. (1990). Implementingfeedbacksystems to enhanceproductivity: a practicalguide. NationalProductivityReview
[3] Keegan, D. P., Eiler, R. G., & Jones, C. R. (1989). Are yourperformancemeasuresobsolete?
[4] Pešalj B, Stamatović, M., & Zakić, N. (2010) Effectsofthe global economiccrisis on smallandmediumentreprises in Serbia,
[5] Spasojević B, V., Milanović, D.D., Knežević, S., Lazić, D., & Milanović, T. (2012). Sistem menadžmenta kvalitetom i poslovne performanse. Beograd: Mašinski fakultet.
[6] De Guerny, J., Guiriec, J. C., &Lavergne, J. (1990). Principes et Mise en Place duTableau de Bord de Gestion
[7] Kaplan, R. SR., & Norton, D. P. (1993). PuttingtheBalancedScorecard to Work.
[8] Lynch, R. L., &Cross, K. F. (1991). MeasureUp! YardsticksforContinuousImprovement.
[9] Kaplan, R. SR., & Norton, D. P. (1993). PuttingtheBalancedScorecard to Work.
[10] Bellman, R., Droemer, D., Lohmann, M., &Miller, C. (1994). PerformanceMeasurementProcess
[11] Momčilović, M. (2010). Odnos između indikatora ciljeva i performansi organizacije u integrisanom menadžment sistemu - Studija slučaja: Apex Computers (Master rad, Univerzitet Singidunum, Beograd).
[12] Enström, J. (2002). Developing guidelines for managing processes by objectives. Luleä University of Technology, Luleä
[2] Pritchard, R. D., Roth, P. L., Jones, S. D. &Roth, P.G. (1990). Implementingfeedbacksystems to enhanceproductivity: a practicalguide. NationalProductivityReview
[3] Keegan, D. P., Eiler, R. G., & Jones, C. R. (1989). Are yourperformancemeasuresobsolete?
[4] Pešalj B, Stamatović, M., & Zakić, N. (2010) Effectsofthe global economiccrisis on smallandmediumentreprises in Serbia,
[5] Spasojević B, V., Milanović, D.D., Knežević, S., Lazić, D., & Milanović, T. (2012). Sistem menadžmenta kvalitetom i poslovne performanse. Beograd: Mašinski fakultet.
[6] De Guerny, J., Guiriec, J. C., &Lavergne, J. (1990). Principes et Mise en Place duTableau de Bord de Gestion
[7] Kaplan, R. SR., & Norton, D. P. (1993). PuttingtheBalancedScorecard to Work.
[8] Lynch, R. L., &Cross, K. F. (1991). MeasureUp! YardsticksforContinuousImprovement.
[9] Kaplan, R. SR., & Norton, D. P. (1993). PuttingtheBalancedScorecard to Work.
[10] Bellman, R., Droemer, D., Lohmann, M., &Miller, C. (1994). PerformanceMeasurementProcess
[11] Momčilović, M. (2010). Odnos između indikatora ciljeva i performansi organizacije u integrisanom menadžment sistemu - Studija slučaja: Apex Computers (Master rad, Univerzitet Singidunum, Beograd).
[12] Enström, J. (2002). Developing guidelines for managing processes by objectives. Luleä University of Technology, Luleä
Published
2024-05-02
Section
Industrial Engineering and Management
