Acquiring knowledge and mastering skills in the field of quality systems application in transport companies, with the aim of increasing the efficiency and effectiveness of operations.

Implementation, quality improvement and investigation of transport related services in the companies with an efficient and effective management of these systems.

Defining the concept of quality of transport services. The concept of quality. The basic principles of quality management. Measuring analysis and improvement of the quality system. The new requirements of quality systems in transport. ISO-standards and core principles. Models for calculating the quality of transport services in transportation companies. The new strategy of standardization in transport of goods and passengers.

Lectures and exercises, partial examination and examination.